Support Center
Frequently Asked Questions
How does the face scanning work?
Our advanced AI technology analyzes your facial image to identify skin concerns such as acne, dark spots, wrinkles, and overall skin texture. The scan is processed instantly to provide immediate insights about your skin condition.
Is my face scan data secure?
Yes, absolutely. Your facial images and biometric data are encrypted and stored with the highest security standards. We never share your face scan data with third parties without your explicit consent.
How accurate are the skincare recommendations?
Our AI-powered recommendations are based on extensive dermatological research and machine learning algorithms. However, results may vary, and we recommend consulting with a dermatologist for serious skin concerns.
Can I delete my data?
Yes, you have full control over your data. You can delete your face scan data, questionnaire responses, and account information at any time through your account settings or by contacting our support team.
How often should I take new face scans?
We recommend taking new face scans daily to track your progress and adjust your skincare routine as needed. Consistent monitoring helps our AI provide better recommendations.
Contact Support
Getting Started
- Create your account - Sign up with your email and basic information
- Take your first face scan - Follow the in-app guide for the best results
- Complete the questionnaire - Tell us about your skin type and concerns
- Get your personalized routine - Receive custom skincare recommendations
- Track your progress - Regular scans help monitor your skin improvements
Response Times
We typically respond to support emails within 24-48 hours during business days. For urgent privacy or security concerns, we aim to respond within 24 hours. Thank you for your patience!